Our Stories

Hi Shannon, can you tell us a little about how you came in to contact with Purfleet trust and why you needed support?

I had split up with my partner and she had thrown me out in March, and I was quite vulnerable with my mental health at the time. I got in touch with the council who placed me in the Travelodge. From there, I started to get support from Purfleet and I met Lucy and Michelle and I felt at ease and finally positive.

Can you tell us about living in a Pathways Training House and what you found most useful?

I had 1-2-1s every week with my support worker Jelena. This kept me motivated and I could share my worries and feelings. At the start Jelena always made me cry (in a nice way!).

I really enjoyed showing Jelena my cooking skills and learning from her along the way; she taught me patience and pride in my cooking. It felt good to cook for my other housemates.

Can you tell us a bit more about Jelena and the support she gave you?

I couldn’t thank her enough. She taught me patience and how to regain myself again. At first she was firm and a little scary but she is warm and will truly bring somebody out of their shell like she has with me.

Can you tell us how working with Jelena has changed things for you?

I feel I have come a massive way; all I can say is I am not scared of the future anymore… I am excited!

I have grown as a proud individual and I have a completely different outlook on life from being with Purfleet for the almost three years.

If you could change one thing about how the system works for people experiencing homelessness what would it be?

I would reduce the cost of rents and increase stability for individuals by providing them with more opportunities for community involvement.

Anything else you would like to add?

It can be hard being in a house and using services with different personalities of people but sometimes it can be good and we will be friends all the way through. There can be downs but we get back up!

Owen first came to Purfleet in July. He found himself street homeless after a relationship breakdown which he attributes to the sudden death of his dad and his inability to cope with the grief.

Although Owen was homeless and dealing with the bereavement of his Dad this didn’t stop him trying his best to get back on his feet. However, Owen found it a struggle to find anyone who could help him as he did not reach the threshold or meet the criteria for a specialist support service. Then a client of our service suggested he accompanied him to Purfleet where he was assured he would get the help he needed. Owen would come into the Health & Wellbeing Centre every day, job-searching and looking for accommodation.

Within a couple of weeks he was offered accommodation at Genesis Housing. Owen moved into Genesis and continued to work with Genesis and Purfleet productively and within 8 months was offered his own accommodation.

Owen now volunteers his time in a local charity shop. He has also just completed his level one in Retail within the Purfleet with a pass mark of 100%! Owen’s retail tutor was so impressed with him that she has asked him to shadow her and assist her on the new level one retail course. He is also in the process of completing his PTTLS teaching course.

His progress over the last 8 months has been inspirational. Owen has a great ‘can do’ attitude and is currently supporting new learners on the retail course as well as helping informally in the day centre helping his peers to be able to use the computers for learning and job search.

Owen’s goal is to reconnect with his children. This has been the strength through his entire decision making and although he has his lows at times this keeps him focused.

Ken has been rough sleeping for several years and he was accessing the Health & Wellbeing Centre on a regular basis. The Centre was a secure place for him to stay during the daytime where he could express his concerns and worries. He was also given a shower, food and a hot drink as some new clothes.

Ken has been leading a very chaotic lifestyle and was not able to maintain independent tenancy so he fell into a regular pattern of alcohol abuse and rough sleeping. Because of that he had fallen out with family and this made him feel very isolated and lonely.

In September, Ken was released from prison and he felt that he was ready to change his life and to accept our help. He was accepted in to our Training Houses and moved into his own independent accommodation the following September. Consistent support and encouragement provided by our dedicated Support Worker helps Ken get back on his feet.

Ken is still working on his alcohol dependency but now he feels he can achieve his goals.

Ken has since taken part in independency and wellbeing courses and his life has turned around and changed dramatically. He has gone from feeling hopeless and depressed to optimistic about his future.

“Due to suffering years of emotional abuse and domestic violence from my ex partner I finally decided I could not be put through this anymore as this was now affecting my child.

I rang Woman’s Aid and they gave me an address of a refuge in Swaffham so packed and few things and drove there. When I arrived everyone was lovely and each had their own story regarding why they were there.

I went to King’s Lynn council and made a homeless application to be housed in the King’s Lynn area. I was told that there was a homeless charity called Purfleet that may be able to help regarding private letting.

I had to wait to be referred and an appointment came through quite quickly for me to go to see an advisor. I saw a lady called Hannah and she was lovely we did the initial paperwork and she said that she may have a property for me and my son. I viewed the property on the Friday and the next Thursday I had the keys.

I was so happy that me and my son could start a new life and had a house to live in. Hannah helped me from start to finish and kindly gave me the bond for the property so I could move and also sorted out housing benefit.

I am now fully moved in and have got my child into school and am now looking for a job.

Thanks again to Purfleet as without this great help that I received from them I wouldn’t have a house today.”

“I’m 53 – I’ve owned my own homes, and never had any money worries. That was up until August, after a relationship went badly wrong.

I found myself in the back of my car with nowhere to live, no sense of belonging anywhere and very limited money for clothes or food.

One evening I met another homeless person, he introduced me to The Purfleet Trust. From that first day my life changed. I no longer felt isolated; it gave me the help and support I needed to get back on my feet.

I now have my own place, a base to work from, thanks to the staff at Purfleet. They continue to help with job searches and advice – what more can I wish for. I shall be forever grateful to them, Purfleet are always there to help us all in need!”

“When I first came into The Purfleet Trust I was facing eviction. Knowing I was going to become homeless affected my mental health quickly and I spiralled in to depression.

I was booked in for an appointment for housing advice which is where I met Sam. She listened, advised and explored my options with me. From there, I was supported to find an affordable flat through estate agents.

Within a couple of weeks I got the keys. The flat was mostly furnished the only thing I was missing was a sofa and a bed. I made another appointment at Purfleet, Sam applied to the Local Assistance Scheme to see if they would help me and the next day I was given the news I will be awarded a grant for me to get a sofa bed. I was really pleased.

I have had lots of help from the Purfleet Trust and all the staff including Sam who has been very helpful in every way. I have never been turned away. The Purfleet Trust is a very good organisation that is always there when you need them and I would recommend them to anyone who is going through homelessness.

I would like to take this time to thank The Purfleet Trust for everything they have done for me.”

“My name is Mark and I am 39 years of age. For the last 2 years I have been living with a friend of mine until a complication occurred with the amount of rent.

I shortly gained employment which meant that my benefits ceased, but unfortunately the job did not work out and was laid off due to unforeseen circumstances. When I returned to claiming benefits this was when I realised that I was sanctioned by the Council of benefit and I was paying the incorrect amount of rent to my friend. Sadly, my friend was unable to support me financially and I was asked to find alternative accommodation.

I have suffered depression and anxiety for over 2 years which makes life extremely hard and trying at the best of times. During the time I stayed at my friends, I was relieved but at the same time the environment could become a bit chaotic, but when I was asked to leave my mental health problems spiralled out of control.

As I had no place to go I began sofa surfing with friends and relatives in various locations. I felt very stressful and frustrated with my situation and unsure of where to turn for help.

At this time I was under the care of the Discovery Centre and a member of staff at the centre referred me to the Purfleet Trust to see if they could help me. I saw Sam who was supportive and understanding, took my details and said that she will do all she can to find appropriate accommodation.

Within 6 weeks I was offered accommodation and the Purfleet Trust ensured that all the paperwork was completed and processed. The only concern I had, was a cash flow problem that I was unable to meet the full payment of the first month’s rent. This was successfully solved by negotiation with Purfleet and also at the decision of the Landlord that only half payment was provided to enable me to gain accommodation.

I was delighted and extremely excited that I am now able to say that I have my own space and my safety and security needs have been fulfilled. As I was still experiencing problems with my benefits, Jelena immediately took charge of the situation and contacted the relevant people to reinstate my benefit claims.

In the meantime I was provided with the opportunity to use the Day Centre for hot meals and hot drinks. The days I attended the day centre I made friends with people and still continuing to do so to this day. This is one positive outcome which has elevated me of some of my stress and anxiety. As I was struggling financially I was unable to buy food and was offered food parcels to support me in my time of need until I have now received appropriate benefits to support myself financially.

My current situation is really good, as I continue to live in the property Purfleet provided me which I cannot believe to this day that I was offered. Just the fact that I have some where to live is just such a relief and has given me such a boost to myself respect.

My mental health concerns are still ‘trying me’, but I manage the situation by keeping myself busy and active, including my music which is one of my favourite activities and I am fortunate enough to be in a band. I have my friends and family on-hand to turn to for support and need and have of course I can turn to The Purfleet Trust.”

Teresa has been brought up in King’s Lynn, has a history of mental health illness and suffers from anxiety and low self- esteem.

Teresa does her best to manage the barriers that present in her life and is always keen to learn new skills. She is a volunteer at a local charity shop, and finds occupying her time in a productive way is very beneficial to her mental health.

While taking part in the Pathway to Wellbeing Workshop Teresa felt her confidence greatly improve. The Healthy Eating and Reducing Waste session brought to her attention ways of saving money which reduced stress. On the Bounce workshop she was inspired by what the Trainer shared about his life experiences.

Engaging in workshops about confidence, anxiety and wellbeing Teresa found it very beneficial sharing life experiences and coping strategies with other members of the group.

Every workshop helped her in different aspects of her life.

At the end of the workshops, Teresa faced her greatest challenge – a bus trip to the seaside. This caused Teresa a lot of anxiety but with group support she shared a great experience.

Teresa said:

“I got a lot out of workshops. It was great to mix with others; we formed a close group and supported each other.”

Sara has battled with alcohol addiction for over 20 years. This has caused a marriage breakdown and the loss of her property.

Sara was employed as a domestic at the local hospital for 12 years, managing to uphold a competent role throughout her illness, but last year the alcohol got the better of her. It caused liver failure, seizures and at one point her heart stopped. This unfortunately caused Sara to lose her position at the hospital. She had hit rock bottom.

This was a turning point in Sara’s life.

Sara first came into the Purfleet Trust in December after hearing about us from the NRP. She was immediately interested in our Hospitality course. Through further conversation Sara and we discussed supporting her in job search and using the computer as she was very keen to gain employment.

Sara completed the Hospitality course and would come in once a week for job search and a general chat about how she was feeling.

Sara gained employment as a cleaner at a local shop. Sara said:

“Although it is a change for me, going back into employment was the best decision I’ve made, I love it.”

Read our Clients’ inspirational stories of moving forward out of homelessness with support from The Purfleet Trust.

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Rebuilding a Life After Rough Sleeping

For many years, Andy* experienced rough sleeping. During this time his health deteriorated significantly and he was admitted to hospital, where at one point he was not expected to survive. Thankfully, he pulled through and was later discharged.

Following his release from hospital, the local council provided him with temporary accommodation in a pod. With regular support, his health gradually improved, although he continues to live with two serious long-term health conditions.

With the right support in place, Andy was eventually offered a permanent flat with Freebridge Community Housing. Starting again was not easy — he moved in with very few belongings — but support helped him access House2Home items and essential white goods, allowing him to furnish his property and begin to make it feel like home.

He was also supported to set up his utilities and manage his bills. Today, he takes pride in ensuring these are paid and managed independently.

Because of his health conditions, maintaining his garden became difficult, so he was supported to access the Garden Assistance Scheme, helping him keep his outdoor space safe and manageable.

A continues to visit the Purfleet Trust Health & Wellbeing Centre regularly for breakfast and lunch. These visits have helped him build a routine and reconnect with others.

Today, after years of rough sleeping and serious illness, Andy has a stable home, a daily routine and a renewed sense of belonging. He says having somewhere safe to live and a community around him has helped him regain a quality of life and feel valued again.

*Name has been changed

Andy

Supported by The Purfleet Trust

Finding Stability After Homelessness

When Donna became homeless, she found herself sofa surfing and relying on others for a place to stay. It was a difficult and uncertain time in her life, which she describes in three words: scared, lonely and depressed.

She first connected to The Purfleet Trust at a point when she needed stability and support. Moving into a Purfleet Trust Training House gave her a roof over her head, but like many people adjusting to shared accommodation, it came with challenges. Living alongside others — particularly those facing their own struggles with addiction — could be difficult, and at times isolating.

Despite this, Donna began to access support and slowly rebuild her life. Donna worked closely with two support workers, Liz and Jelena, who each played an important role in her journey.

“Liz gave me lots of personal and emotional support — she is a great listener. Jelena helped me with forms and debts and kept me on my toes.”

With their support, Donna was able to navigate practical challenges such as managing paperwork and finances, while also receiving the emotional support she needed during a difficult time. Since working with Purfleet Trust, Donna says there have been many positive changes in her life. She now feels more financially stable, and her overall happiness and mood have improved.

“I could not have got through this experience on my own.”

She has since been supported to move into her own flat — something her support workers encouraged her to believe was possible.

Today, Donna is in a much more stable place, with a home of her own and a renewed sense of wellbeing. Her journey shows that even a short period of homelessness can have a deep impact — but with the right support, it is possible to move forward.

“Thank you to The Purfleet Trust — I couldn’t have done it on my own.”

Donna

Supported by The Purfleet Trust

Turning Life Around After Loss

When Neil first came into contact with Purfleet Trust, it was through his peers who used the service. At the time, he was navigating homelessness and the challenges that come with it.

After losing his father and experiencing a series of difficult events, Neil found himself in a very unstable situation, even living in a shed at one point. He later spent time in a local hostel but was asked to leave following a misunderstanding. Despite this setback, he was given another opportunity and offered a place in a Purfleet Trust Training House.

For Neil, moving into the Training House became a turning point.

“It’s a stepping stone to a normal life – running a house, managing bills, responsibilities.”

With the support available, Neil began to rebuild his life, learning the skills needed to live independently and take on new responsibilities. A key part of this journey was the support he received from his support worker, Jelena.

“She was one of the few people who believed in me and gave me a chance.”

With that belief and guidance, Neil was able to make the most of the opportunity in front of him. Neil describes the changes he has made as some of the most important in his life.

“I did the hard work, but Purfleet gave me the tools and showed me how to run with it.”

After around three years of homelessness, which he describes as leaving him feeling “disgraced” and with “no sense of worth,” Neil began to rebuild his confidence and sense of purpose.

Today, Neil is living in his own home — something he once thought might never happen – an has created a stable home for himself and his family.

“I’m sitting in my kitchen, looking around, and thinking to myself: ‘I’ve done it!'”

His journey shows how, with the right support and a second chance, it is possible to move from homelessness and loss to stability, independence and a place to truly call home.

Neil

Supported by The Purfleet Trust

A New Start for Jasmine and Her Baby

When Jasmine* first moved into supported accommodation, she was facing some of the most difficult challenges of her life. She had recently left an abusive relationship and was struggling with alcohol addiction. The future felt uncertain, and rebuilding her life seemed overwhelming.

Shortly after arriving, Jasmine discovered she was pregnant. The news brought a mix of emotions — hope, fear and uncertainty. She worried about whether she would be able to keep her baby and provide the stable home every child deserves.

Determined to make a change, Jasmine began engaging with substance misuse services and started her recovery journey. It was not easy. Recovery rarely is. But with the right support around her, Jasmine showed real determination and resilience as she worked to overcome her dependency on alcohol.

Alongside this, Jasmine accessed support for survivors of domestic abuse. Leaving that relationship had taken courage, but the emotional impact remained. With help, she slowly began to rebuild her confidence and rediscover a sense of safety and control over her life.

Throughout her pregnancy, Jasmine worked openly and honestly with social services. She was determined to show that she could create a stable and loving home for her child. Her hard work and commitment paid off — when her baby was born, Jasmine was able to keep her child in her care.

From there, her journey continued to move forward. Jasmine was able to move from supported accommodation into her own home, taking an important step towards independence. She has since built a healthy and supportive relationship with the baby’s father, who is now her partner.

Today, Jasmine’s life looks very different. She is a survivor who has overcome addiction, left abuse behind and built a safe, stable environment for her child.

Her journey shows that with determination, the right support and the opportunity to start again, it is possible to rebuild a life and create a brighter future for the next generation.

*Name has been changed

Jasmine

Supported by The Purfleet Trust

A Place to Call Home

When Julie first came into contact with Purfleet Trust, she was homeless and living with her partner in doorways and tents. They began visiting the Health & Wellbeing Centre, where they could access food and showers. Soon after, Julie was offered a place in a local homelessness shelter, before later moving into a local hostel.

At the time, Julie was struggling with alcohol dependency and the lasting effects of trauma after leaving an abusive relationship. She spent three to four years in and out of homelessness, describing that time as “cold, hopeless and lonely.” Finding somewhere safe to sleep each night was one of the hardest challenges she faced.

A turning point came when Julie moved into one of Purfleet Trust’s Training Houses, where she was supported by her support worker, Jelena. Together they worked on rebuilding Julie’s life. With Jelena’s help, Julie accessed counselling, tackled her debts and began addressing her alcohol dependency. Jelena also supported her with appointments, bills and day-to-day challenges.

“Jelena went above and beyond for me. She helped with everything to rebuild my life.”

Over time, Julie became debt-free, alcohol-free and more confident managing her life independently.

Today, with the support of Purfleet Trust, Julie has moved into her own home and recently welcomed a baby into her life.

“Home means feeling safe and secure in a place that’s permanent, happy and filled with love and family.”

Reflecting on her journey, Julie says the support she received made all the difference.

“Purfleet never gave up on me. Jelena believed in me even when I wanted to give up.”

Julie

Supported by The Purfleet Trust

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Our Stories

Shannon’s Story

Owen’s Story

Ken’s Story

Kirsty’s Story

Paul’s Story

Robin’s Story

Mark’s Story

Teresa’s Story

Sara’s Story